Choose a different device or app
All devices
Something not working?
Try these simple checks. If you get stuck, call us at (224)935-5772.
Step by step
Start here
Try opening your email on the web
Choose Read email on the web below and follow that guide. If it works on the website but not in your app, your email address and password are working.
Check the email address
Use the entire address, including the @ sign and everything after it. Check for typing mistakes or an extra space at either end.
Check the email password
Use the password for this email account. It may be different from your website or Google password. If you do not have it, call us for help.
Can you receive email but not send it?
Open your app’s outgoing-mail settings. Enter your full email address and email password there too, and turn on sign-in. The outgoing section needs its own login details.
Does the screen mention a certificate?
Do not choose an option to ignore the warning or turn security off. Call us and tell us the exact message on the screen.
Still stuck? Call us
Call (224) 935-5772. Tell us whether you are on a phone or computer, which app you opened, and what the screen says. Do not delete your email account or messages to try to fix it.
Email settings to copy
Use these exact details
Keep this open while you fill in your email app. Select any value yourself if copying does not work.
fusion.mxrouting.net993SSL/TLS465https://fusion.mxrouting.net/roundcube/- Username
- Your complete email address
- Password
- Your email password
- Outgoing sign-in
- Required
Do not enter or save a password on this guide website.
Helpful notes
Keep in mind
Recently changed your password?
Update both incoming and outgoing saved passwords in each app. An app may store them separately.
Avoid repeated login attempts
If the same credentials keep failing, stop and check webmail or contact us instead of repeatedly retrying.
Do not delete accounts to troubleshoot
Removing an account can remove local data. Ask for help before deleting accounts, profiles or local mail folders.
About this guide
Version: Connection, password and sending checks
Documentation checked: September 18, 2026
Method: Official documentation reviewed